Portfolio

Check out some of my most recent work below or jump straight into my featured project →

Medical Sales Promotional Video:

Cambridge Sensors' Microdot company tasked me with creating a promotional video to showcase their most successful products and address key industry supply issues that Microdot resolves through their dedicated sales team and extensive distributor network.

  • Audience: EMS, Long Term Care and Health Professionals

  • Responsibilities: Research, Instructional Design, Graphic Design

  • Tools Used: Articulate Storyline 360, Vyond, Procreate

Professional History Timeline:

This interactive resume reimagines professional growth through a dynamic radial timeline. Instead of the traditional top-down format, work experiences spiral outward from the center, creating an engaging visual journey. Each milestone reveals detailed achievements when clicked, transforming a static work history into an explorable story.

  • Audience: future employers

  • Responsibilities: Research, Instructional Design

  • Tools Used: Articulate Storyline 360, Procreate, Google Docs

Growth in the Company:

This interactive training puts learners in the driver's seat of their career negotiations. Through realistic workplace scenarios, employees practice building their case for advancement by highlighting achievements and addressing common management responses. Rather than just explaining negotiation tactics, the training lets learners test different approaches in a low-stakes environment — like a dress rehearsal before the real conversation.

  • Audience: early professionals looking to negotiate role in the company

  • Responsibilities: Research, Instructional Design,  eLearning Development, and Graphic Design

  • Tools Used: Articulate Storyline 360, Procreate, Google Docs

Featured Project

Building Trust: Therapy Dogs and Patients

This scenario-based eLearning concept experience supports nurses and enrichment coordinators to make informed decisions when facilitating positive interactions between therapy dog units (handler + dog) and their patients. It provides facilitators a basis for handling real-life animal-patient interactions. This learning experience can be easily adapted for school and library staffs that host therapy dog units.

  • Audience: Nurses and Enrichment Coordinators in nursing homes or other medical facilities

  • Responsibilities: Research, Instructional Design,  eLearning Development, and Graphic Design

  • Tools Used: Articulate Storyline 360, Figma, Procreate,  MindMeister, Coolors, Google Docs

The Problem:

Caring Cottages Medical Center, a conceptual company, enlisted my help to train their nurses about the proper protocol for safe pet and patient interaction because there have been reported incidents of nurses modeling improper handling of the service dog unit, which caused undue patient discomfort.

This lack of knowledge of safe therapy-dog interactions caused both the therapy dog unit and the patients to be concerned for their safety and well-being. 

As a handler of a therapy dog myself, we know we cannot control how a visitor reacts, but it helps significantly if the medical facility nurses know how to be supportive prior to the visit day.

*Proper protocol*: Acknowledge the dog and handler upon arrival and facilitate an introduction to patients safely.

The Solution:

Many medical facilities are short staffed and there is a higher turnover rate for many businesses. Both new hires and long-term employees with many responsibilities would benefit from a concise and informative scenario-based learning solution in supporting therapy dog units.

Although interacting with a dog is a physical skill, the process of creating a positive interaction is based on proper decision-making and stress assessment.

An eLearning experience is part of the solution, a veteran training handler observing a therapy dog unit in action can offer real-time adjustments to staff about how to create a more positive experience for their patients. After all, it is the handler’s job to advocate for their dog and the nurse’s job to advocate for their patients. 

An eLearning scenario is the best way to solve negative interactions with a therapy unit because employees can see how to address problems they might not know exist and have time for reflection before meeting with a therapy dog unit and none of the in-person consequences; this will lead to the best positive interactions for a therapy dog unit on arrival day.

My Process:

After witnessing the problems firsthand with taking my therapy dog to visiting locations I began to do research to see if this was a common problem seen by other handlers and therapy dog organizations. I then developed an action map, created a text-based storyboard, and designed visual mockups in Figma, with assets in the Procreate application. 

From here, I built an interactive prototype in Articulate Storyline 360, and went through rounds of feedback before fully developing the project. 

Action Map:

I created a specific overall goal for a medical facility: therapy-dog visits will increase by 25% within 12mo as nurses of Caring Cottages implement safe support practices with the therapy dog unit. I identified actions that nurses would take to properly facilitate therapy dog unit-patient interaction experiences successfully.

Then, I highlighted key actions that the nurse must perform to make the entire experience successful. I then moved forward to create a text-based storyboard.

Text-based Storyboard:

After finalizing the action map I used it as a guide to develop a text-based storyboard, which outlined choices and consequences. Each scenario presented the learner with three actions for the nurse character to implement: one correct choice and two distractors. 

Correct choices led to positive outcomes and scenario progression, while wrong choices showed real-life consequences and altered the success progress meter to increase or decrease. Learners could also seek help from a mentor or job aid before making their selections. These tools allow users to practice implementation of on-demand support that they would have access to in a real-life experience.

Visual Mockups:

First I created a mood board for inspiration and used the Coloors program to create a color palette that aligned with my ideas for characters and backgrounds. Next, I chose an easy-to-read typeface and planned for margins and padding around text and images.

I personally designed and created all visual assets using the Procreate drawing application on my tablet. Although using pre-made illustrations could be simpler, I want my future clients to know that I can bring their unique visions to life without being restricted by available stock options. For example, with my custom illustrations, I was able to capture the therapy dog's body language, providing visual feedback to the learner.

Once designs were finalized after hearing feedback from fellow instructional designers, I organized the visual slide formats into wireframes on Figma. I created layouts for opening slides, prompts, questions, and the mentor slides. Throughout the learning experience, there are intermittent scenes of visuals to help focus the reading on transitions that highlight new information or location changes in the story.

Interactive Prototype → Full Development

For this project, I used Articulate Storyline 360 to create the interactive prototype, which I had planned out visually in Figma beforehand. The prototype consisted of the opening screen, an introduction to the scenario in which the learner meets the mentor, and the first question with correct and incorrect prompts.

In order  to ensure content flowed from the storyboard and to address any user experience and interface issues early, I tested the program presentation and triggers frequently throughout the build. Based on feedback from other instructional designers, I updated content visuals and animations, adjusted questions and mentor slides, and varied the learner's visual paths. I updated buttons, states, and transitions for more efficient functionality. After applying these changes, I conducted additional testing, and once the prototype was finalized, I completed full development in Articulate Storyline 360.

Results and Takeaways:

The process of creating the “Building Trust: Therapy Dogs & Patients” Scenario has provided me with these key takeaways.

  • Visuals: My custom designs created a unique experience for the learners that can be catered to any scenario where free stock images are limited. I am also proud to share a personal hobby of mine by using a dog modeled after my own trained therapy dog in the project.  

  • New Programs: This project helped me explore new programs such as Figma and MindMeister in order to visually plan my storyboard. Although not all mockups were used within the learning experience, they made a huge impact in guiding the final design. I will continue to use these programs in future projects.

  • Articulate Storyline 360: I created branching pathways that largely relied on manipulating the progress tracker icon in this project. This project emphasized using conditions, layers, and variables to make the pathways directed toward a success screen at the end of the experience. 

  • Data: With development complete, I would like to implement this eLearning project and gather data from learners. I would use this data to evaluate the effectiveness of learner success and make updates as needed.

This project allowed me a chance for me to grow as an instructional designer and eLearning developer. Artistically, as a learning experience designer, I thoroughly enjoyed creating custom scenes for the scenario to bring the project to life. I look forward to seeing what new projects I can develop to have a positive impact on a learner’s experience.

What people are saying

  • "Jacqueline's e-lesson on working with therapy dogs in a medical facility allows a newly certified handler, as well as a seasoned handler, an opportunity to experience what visiting a medical facility can be like and the different scenarios that can happen. Jacqueline guides the handler through a series of interactive learning opportunities, allowing the handler to pick choices of actions. The e-lessons give clear instructions on how to fulfill the purpose of the visit, creating positive experiences for the patients at the medical facility - while being mindful of your therapy dog's comfort level. One of the most helpful parts is knowing what to say when you need to advocate for your dog. Not only is the e-lesson filled with lots of good tips and instructions, but it is also fun to navigate and explore the different scenarios!"

    Guardian Whiskers Inc. (Michelle Livanos, Executive Director)

  • “Your project is incredibly user-friendly and easy to follow and understand. Nice work incorporating your passion for dogs into your professional life in a way that can teach and support others.”

    Alliance of Therapy Dogs (Rita Galetka, Alliance of Therapy Dog Tester)

  • “It was really enjoyable to interact with. I learned a lot!! I liked learning what to say, too, which is sometimes hard to put into words. I feel like it is very user-friendly and gives excellent advice. I also liked how you defined the purpose of the visit. It was fun to click on the different choices!”

    Badger Kennel Club (Cheryl Benedict, Therapy Dog Training Instructor)

  • "Looks amazing and impressive. This would be an excellent training to share with the nurses and healthcare providers I work with."

    Associate Analyst EOS UW Health Information Services (Laurie Dorsey)

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